Refund Policy

Overview

At SnapLearn, we want you to be completely satisfied with your learning experience. This Refund Policy explains when and how you can request a refund for purchases made on our platform. By making a purchase, you agree to the terms below.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• A refund request is raised within 7 days of the original purchase date.
• The purchased course, session, or resource has not been substantially accessed or downloaded.
• A booked one-on-one session was cancelled at least 24 hours before its scheduled start time.
• You were charged incorrectly or more than once for the same order.

Non-Refundable Items

The following are not eligible for a refund:

• Free trials and promotional or discounted enrolments.
• Sessions marked as completed or missed without prior cancellation.
• Downloadable resources that have already been accessed or downloaded.
• Requests made after the 7-day refund window has passed.

How to Request a Refund

To request a refund, email us at support@snaplearn.in with your registered email address, order ID, and the reason for your request. Our team will review your request and respond within 3 business days.

Processing Time

Approved refunds are processed back to your original payment method within 7 to 10 business days. The exact timeline may vary depending on your bank or payment provider.

Contact Us

If you have any questions about this Refund Policy, please reach out to us at support@snaplearn.in.

This is a sample refund policy for demonstration purposes and should be reviewed by a qualified professional before publication.